Shipping and Delivery
Who We Are
ReliveX ("we," "us," or "our") operates the website www.relivex.nl (the “Site”). Our goal is to provide a smooth and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping policy.
Shipping Costs
Free Shipping: We offer free shipping on all orders.
Shipping Area
Delivery Regions: Currently, we ship within the Netherlands, Belgium, and Germany.
Future Expansion: We are considering expanding our delivery regions in the future.
Order Processing Time
Processing Time: Orders are processed within 1–2 business days, Monday through Friday.
Cut-off Time: Orders placed before 22:00 (GMT+01:00, Central European Time – Amsterdam) are processed the same business day. Orders placed after this time are processed the next business day.
No Processing: Orders are not processed on Sundays or public holidays.
Delivery Time
Estimated Delivery: Orders are typically delivered within 5–7 business days after processing, depending on the destination.
Shipping Process
Carriers: We use reliable shipping partners such as PostNL, DHL, BePost, and FedEx for all shipments.
Tracking Information: Once your order has shipped, you will receive an email with tracking details.
Damaged or Missing Orders
Damaged Orders: If your order arrives damaged, please contact us within 7 days so we can initiate a resolution.
Missing Orders: If your order is missing, please contact us immediately for assistance.
Returns
Return Policy: For detailed return instructions, please refer to our return page: https://relivex.nl/pages/ruilen-en-retourneren
Contact
Do you have any questions or comments about this shipping policy? Feel free to contact us:
Email: info@relivex.nl
Phone: 085 301 68 34
Opening Hours:
Monday – Friday: 08:00 – 20:00
Saturday – Sunday: 10:00 – 17:00