🛒 Ordering & Payment
How do I place an order? +
Select your desired product, click “Add to cart” and follow the checkout steps. Once your payment is completed,
you’ll receive a confirmation email.
What payment methods do you accept? +
We accept iDEAL, Bancontact, Klarna (pay later), credit card, PayPal and more.
Is my payment secure? +
Yes, we use certified payment providers and SSL encryption. Your data is fully secured.
Can I pay later? +
Yes, with Klarna you can easily pay after delivery.
🚚 Shipping & Delivery
Where do you ship from? +
We ship from our warehouse in China, working directly with our certified manufacturer. This allows us to guarantee
top quality at the best price.
Read more here.
How long does delivery take? +
What are the shipping costs? +
Shipping is free within the Netherlands, Germany, and Belgium.
How can I track my order? +
My order is delayed, what should I do? +
Occasionally, delays may occur with the carrier. If you haven’t received your order within 14 days, feel free to
contact us.
📦 Product Information
Who is this product for? +
Our massagers are designed for people with issues like foot pain, tired legs, poor circulation, back or knee pain,
and more. If in doubt, consult your doctor.
Can I use it with a pacemaker or heart condition? +
No, our devices are not recommended for people with a pacemaker or serious heart rhythm disorders.
How often should I use it? +
For best results, we recommend daily use of 15–30 minutes.
Can I take it on vacation? +
Yes, the device is lightweight and compact, perfect for travel or hand luggage.
🔁 Returns & Warranty
Can I return my order? +
Yes, we offer a 90-day risk-free trial. You may return the product within this period if it is in original
condition.
View our return policy.
What are the return shipping costs? +
Return shipping costs are at your own expense. For international returns, this is usually around €19 depending on
the carrier.
How do I return an item? +
Send an email to info@relivex.nl and we’ll provide you with the correct return address and instructions.
What warranty do you offer? +
We offer a standard 1-year factory warranty for product defects.
📞 Customer Service & Contact
How can I contact you? +
You can reach us at info@relivex.nl – we typically respond within 1 business day.
Do you have a physical store? +
No, we are an online-only brand working directly with our manufacturer.
Can I change or cancel my order? +
Want to make changes? Contact us as soon as possible — as long as your order hasn't been processed yet, we can
make adjustments.
Please note: cancellations are not possible after an order has been placed.
Read our cancellation policy.
❓ Other Questions
Why do you ship from China? +
We work directly with our manufacturer in China – the same region where parts for top brands like Apple are made.
This allows us to offer certified CE and FDA quality at the best price.
Learn more here.
Is ReliveX trustworthy? +
Yes, we are a registered brand in the Benelux and have served thousands of satisfied customers in the Netherlands,
Germany, and Belgium. Check out our reviews on Trustpilot.
I see this product on other websites – is that the same? +
That’s correct – but be careful: those are often cheap, unapproved copies. Our products are delivered directly
from our certified factory, fully CE- and FDA-approved, and designed for safe long-term use. Only with us you get
a 90-day risk-free trial and local customer support.
