We do our best to deliver products as desired, but sometimes things go wrong. That is why we offer a 90-day trial period. Are you not satisfied? Then you can return the product within this period in its original condition, with labels and without excessive use.
To exercise this right, please contact us at info@relivex.nl . Once we have received the product in good condition, we will refund the purchase amount to your account within 7 days. Make sure that the return shipment is provided with a Track and Trace code, and remember that the sender is always responsible for the shipment.
Returns Policy and Guidelines:
Please send us an email in advance to info@relivex.nl and let us know that you wish to return the order or parts of it.
If we can accept the return (within the allowed time frame), please follow the instructions below.
Please pack the returned product safely and securely in the original packaging.
Please send the package to the return address provided to you by our customer service.
We are not responsible for the costs of returning the items.
Send the Track & Trace code to our customer service.
Once your package is received and inspected within 7 days of receipt, we will refund the returned products via the payment method you used for the products.
Products damaged on arrival It may happen that your product is damaged during transport. If you have received a damaged or defective product, please contact us within 14 days of receiving the product. We will then replace the product. After 14 days, the right to a free replacement expires and the normal return policy applies.
In case of a serious problem, please send us an email with a photo of the damaged part of the product. It is best to take the photos on a flat surface where the label and the defect are clearly visible.
For defective items we always send a new package for free the first time (Within 14 days).
Can I return the product without contacting you? No, that is not possible. You must contact us before returning the product, because the return address may be different from the order address.
My delivery failed, what now? If your order has not arrived unexpectedly—for example, because the package was lost by PostNL or because of an error in the address—we are ready to solve this. If you have not received your order after 21 days, please contact us within 7 days so that we can resend your order free of charge. If you do not contact us within 7 days, the costs for a new shipment will be at your own expense.
What is not eligible for a refund?
Lost returns because the package was not shipped with a trackable and insured service
Severely damaged returns due to poor packaging
Returns sent to the wrong address
Returns outside the period
Return costs
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