We understand how frustrating it can be when a product doesn’t work as expected. Your satisfaction is our highest priority, and we take your concerns very seriously.

To ensure that your massage device is used correctly and functions optimally, we have created a step-by-step guide. This will help determine whether the issue is related to usage or the device itself.

Step-by-Step Guide for Proper Use of Your Massage Device:

1. Charge the main module
Ensure that you charge the main module for at least 2 hours. The battery is fully charged when the blue lights stop blinking and all 4 lights remain solid.

2. Place the massage device fully on the skin
Make sure the gel pad makes full and firm contact with the skin, without any loose edges or air bubbles. This ensures effective operation and a comfortable experience.

3. Lightly moisten your skin
Use a damp cloth to lightly moisten your skin. This removes dead skin cells and dirt, improving the device’s performance.

4. Select a mode
Choose one of the available modes by pressing the ‘PROGRAM’ button. Each mode offers a unique massage experience.

5. Increase the intensity
Use the ‘INC’ button to increase the massage intensity to your preference. If the blue light on the main module blinks, the motor is functioning correctly.

Note:
If you don’t feel anything, this could indicate worn-out nerves. We recommend using the massage device daily at a high intensity for two weeks. If you still don’t notice any difference after this period, please contact us again.

Still experiencing issues?
Send us a short video to info@relivex.nl showing the problem. This will help us determine if the product is defective and initiate the replacement process. If the product is found to be non-functional and you have sent a video, you will not need to return it.

It is possible that you may feel little to nothing while using the massage device, especially if you have reduced sensitivity in your feet due to conditions like nerve damage. This is a common issue among people with chronic pain, but with the right approach, you can still benefit from the device.

What does this mean?
In conditions such as neuropathy, diabetes, or other nerve-related issues, sensation in your feet may be diminished. This doesn’t mean the device isn’t working, but the impulses might be less noticeable. The device is still stimulating the nerves and promoting blood circulation.

What can you do?

1. Use daily.
Consistent use is important. We recommend using the device daily at an intensity that feels comfortable. Regular use can help improve sensation in your feet and relieve symptoms.

2. Give it time.
It’s important to allow the device time to take effect. Many users notice significant improvements in sensitivity and relief from their symptoms after 1 to 2 weeks of daily use.

3. Lightly moisten your skin.
By lightly moistening your skin with a damp cloth, you improve the conductivity of the impulses. This helps the device transmit signals more effectively to your nerves.

4. Check your position.
Ensure the gel pad makes full and firm contact with the skin, without any loose edges or air bubbles. This ensures effective operation and a comfortable experience.

5. Keep adjusting the intensity.
Start with a low intensity and gradually increase it using the ‘INC’ button until you feel a tingling or light stimulation. This might take some time, depending on the sensitivity of your skin.

When should you contact us?
If, after two weeks of consistent use, you still notice no improvement or feel nothing at all, please reach out to us at info@relivex.nl. In your message, include details about what you’ve tried and how often you’ve used the device. If necessary, you can send us a short video showing how you’re using the device. This will help us determine if there might be an issue with the device.

Your satisfaction is very important to us. If it turns out that your massage device is not functioning properly, we will ensure a suitable solution is provided!

The speed at which you notice results can vary from person to person. This depends on factors such as the severity of your symptoms, the health of your nerves, and how regularly you use the massage device. The device can be applied to multiple areas of the body, such as the back, shoulders, legs, and feet, offering versatile benefits. Here is an overview of what you can expect:

Immediate results
Many users experience a light tingling sensation, relaxation, or improved blood circulation in the treated area right after the first use. This may manifest as warmer feet, a more relaxed back, or relief from stiff muscles.

After a few days
With daily use, many people notice a reduction in pain or an improvement in comfort in the treated area after just a few days. This is due to the repeated stimulation of muscles and nerves, which helps reduce tension and improve mobility.

After 1 to 2 weeks
Users with chronic pain or reduced nerve sensitivity often see the most significant improvements after 1 to 2 weeks of consistent use. This timeframe allows the body to respond to the stimulation, resulting in reduced pain, improved blood circulation, and increased sensitivity.

Long-term results
For lasting benefits, we recommend incorporating the massage device into your daily routine. Regular use can help with long-term symptom relief, improved muscle health, and enhanced overall mobility and comfort.

If you don’t notice any changes after two weeks of daily use, please contact our customer service team at info@relivex.nl. We’ll be happy to assist you!

For the best results, we recommend using the massage device daily. However, the frequency may vary depending on your symptoms and personal needs. Here are our recommendations:

For general wellness or relaxation:
Use the device daily for 10-15 minutes. This helps improve blood circulation and relax tense muscles. It’s ideal for use on the back, shoulders, legs, or other tired areas of the body.

For chronic pain or reduced sensitivity:
Use the massager twice a day, for example, in the morning and evening, for 15-20 minutes per session. Consistent daily use helps activate nerves and reduce pain symptoms.

Long-term maintenance:
As your symptoms improve, you can reduce usage to a few times per week. This supports good blood circulation and helps prevent new issues.

Note:
- Always start at a low intensity and gradually increase to a level that feels comfortable.
- Do not use the device more than 2-3 times a day to avoid overloading muscles or nerves.

If you have any doubts about usage, such as with medical conditions like diabetes or severe neuropathy, we recommend consulting your doctor first.

Do you have additional questions? Feel free to contact us at info@relivex.nl; we’re happy to assist you!

Charging the massage device is simple, and the status lights on the main module clearly indicate whether the battery is fully charged. Here’s how you can check:

Charging Instructions:
1. Connect the main module to the charger
Plug the charger into a power outlet and connect it to the main module.

2. Check the lights
While charging, the blue lights on the main module will blink. When all 4 blue lights remain solid and stop blinking, the battery is fully charged.

3. Charging time
It takes approximately 2 hours to fully charge the main module.

Usage tips after charging
To ensure optimal battery performance, we recommend disconnecting the device once it is fully charged.

If you are still experiencing issues after following these steps, please contact our customer service team at info@relivex.nl, and we will be happy to assist you!