Privacy Policy

Privacy Policy – ReliveX

Introduction
ReliveX ("we," "us," "our") highly values your privacy and treats your personal data with care. This privacy policy explains what data we collect, why we collect it, how we protect it, and what rights you have under the General Data Protection Regulation (GDPR). ReliveX is responsible for the processing of your personal data as the data controller.

By using our website and services, you agree to the terms of this privacy policy.

 

What Personal Data Do We Collect?
We collect personal data that you provide to us, for example when:

  • Placing an order
  • Signing up for our newsletter
  • The data we may process includes:
  • Name, address, city
  • Email address
  • IP address, browser data, and cookies
  • Order and payment history

 

Purposes of Processing
We use your personal data for the following purposes:

  • Processing and fulfilling your orders
  • Communicating about your order and providing customer service
  • Sending newsletters and promotional offers (only with your consent)
  • Improving our website and services through analysis and statistics
  • Complying with legal obligations
  • Securing our services and preventing fraud

 

Legal Grounds
We process your data based on:

  • The performance of a contract (e.g., processing your order)
  • Your explicit consent (e.g., for marketing communications)
  • Legitimate interests (e.g., improving our services and website)
  • Legal obligations (e.g., tax retention requirements)

 

Payments via Klarna
If you choose to pay with Klarna, we may share your personal data—such as contact and order details—with Klarna. Klarna uses this data to assess your eligibility for their payment methods and to tailor their offerings.

Klarna processes your personal data according to their own privacy policy. For more information, visit www.klarna.com.

For questions about Klarna’s processing, contact their customer service:
Klarna BV
De Ruyterkade 7
1013 AA Amsterdam
Tel: 020-8082852

 

Cookies and Tracking
Our website uses cookies and similar technologies for:

  • Functional purposes (e.g., remembering your shopping cart)
  • Website usage analysis (e.g., Google Analytics)
  • Marketing purposes (e.g., Facebook Custom Audiences)

You can manage cookies via your browser settings. Upon visiting our website, you will be informed and asked for consent where legally required. For more information, see our [Cookie Policy].

 

Sharing Data with Third Parties
We only share your data with third parties when necessary to provide our services, such as:

  • Payment service providers for processing transactions
  • Delivery partners for shipping your order
  • IT and hosting partners for managing our website
  • Marketing partners for campaigns (only with your consent)
  • Government authorities if legally required

All our processors are contractually obligated to treat your data confidentially and securely.

 

Data Retention
We do not retain your personal data longer than necessary for the purposes it was collected or as required by law. For example:

  • Order data is kept for up to 7 years for tax obligations
  • Communication and customer service records are kept for up to 1 year after contact ends
  • Marketing data is kept as long as you have given consent

 

Your Rights
You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete outdated or unnecessary data
  • Restrict the processing of your data
  • Transfer your data to another party (data portability)
  • Object to certain types of processing
  • Withdraw your consent at any time

You can submit your request to info@relivex.nl. We will respond within 4 weeks.

 

Security
We implement appropriate technical and organizational measures to protect your personal data against loss, misuse, and unauthorized access, including encryption and secure (SSL) connections.

 

Changes to This Privacy Policy
We may update this privacy policy. We recommend checking our website regularly for the latest version.

 

Questions and Contact
If you have any questions about our privacy policy or your data, please contact:

ReliveX
Email: info@relivex.nl
Phone: 085 301 68 34
Availability: Monday to Friday: 08:00 – 20:00
Saturday and Sunday: 10:00 – 17:00