We understand how frustrating it can be when a product does not work as expected. Your satisfaction is our highest priority, and we take your concerns very seriously.

To ensure your foot massager is used correctly and functions optimally, we have created a step-by-step guide. This will help determine whether the issue is related to usage or the product itself.

Step-by-Step Guide for Proper Use of Your Foot Massager:

1. Charge the main module
Make sure to fully charge the main module for at least 2 hours. The battery is fully charged when the blue lights stop blinking and all 4 lights remain solid.

2. Place the foot massage mat on the floor
Lay the mat on a flat surface and securely attach the main module to the snap buttons on the mat. The main module is properly attached when it no longer moves. This ensures proper contact for the motor.

3. Lightly moisten your feet
Use a damp cloth to lightly moisten the soles of your feet. This removes dead skin cells and dirt, improving the device's performance.

4. Place your feet on the marked areas
Position your feet on the designated spots on the mat. Press the '+' button on the main module to activate the motor.

5. Select a mode
Choose one of the available modes by pressing the 'mode' button. Each mode provides a unique massage experience.

6. Increase the intensity
Use the '+' button to increase the massage intensity to your preference. If the blue light on the main module blinks, the motor is functioning correctly.

Note:
If you feel nothing, this could indicate reduced nerve sensitivity. We recommend using the foot massager daily at a high intensity for two weeks. If you still notice no difference after this period, please contact us again.

Still experiencing issues?
Send us a short video at info@relivex.nl showing the issue. This will help us determine if the product is defective and initiate the replacement process. If the product is found to be non-functional and you have provided a video, you will not need to return it.

It is possible that you may feel little to nothing while using the foot massager, especially if you suffer from nerve damage or reduced sensitivity in your feet. This is a common issue for people with chronic pain, and it may take some time before the benefits of the device become noticeable.

What does this mean?
When the nerves in your feet are affected by conditions such as neuropathy, diabetes, or other ailments, the sensation in your feet may be diminished. As a result, it may seem like the foot massager is not working, even though the motor and device are functioning correctly.

What can you do?

1. Use the foot massager daily.
Consistent use is essential. We recommend using the foot massager daily at the highest intensity that feels comfortable for you. This stimulates the nerves and promotes blood circulation in your feet, which can help improve sensation over time.

2. Give it time
It is important to give the device time to take effect. Many users notice a significant improvement in sensitivity and relief from their symptoms after 1 to 2 weeks of daily use.

3. Lightly moisten your feet
Lightly moisten the soles of your feet with a damp cloth. This improves the conductivity of the impulses, helping the device transmit signals more effectively to your nerves.

4. Check your position
Ensure that your feet are properly placed on the designated areas of the mat and that the main module is securely attached. Check if the motor is functioning correctly by observing the blue light on the main module; if it blinks, the massager is working as intended.

5. Keep adjusting the intensity
Start at a low intensity and gradually increase it using the '+' button until you feel a tingling or light stimulation. This may take some time, depending on the sensitivity of your feet.

When should you contact us?
If you still notice no improvement or feel nothing after two weeks of consistent use, please contact us at info@relivex.nl. Include details in your message about what you have tried and how often you have used the device. If necessary, you can send us a short video showing how you are using the device. This will help us determine if there is a potential issue with the product.

Your satisfaction is very important to us. If it turns out that your foot massager is not functioning properly, we will ensure a suitable solution!

The speed at which you notice results can vary from person to person and depends on factors such as the severity of your symptoms, your nerve health, and how regularly you use the foot massager. Generally, you can expect the following:

Immediate results
Some users feel a light tingling sensation, relaxation, or an improvement in blood circulation in their feet right after the first use. This may manifest as warmer feet or a sense of relief.

After a few days
With daily use, many people experience a reduction in pain or improved comfort in their feet within a few days. This is due to the repeated stimulation of muscles and nerves.

After 1 to 2 weeks
Users with chronic pain or reduced nerve sensitivity often notice the most significant improvements after 1 to 2 weeks of consistent use. This is the time required for nerves to adapt and for stimulation to have an effect on pain and sensitivity.

Long-term results
For lasting benefits, we recommend making the foot massager a part of your daily routine. Regular use can help reduce symptoms over the long term and support overall foot health.

If you do not notice any improvement after two weeks of daily use, please contact our customer service at info@relivex.nl. We are happy to assist you further!

For the best results, we recommend using the foot massager daily. However, the frequency may vary depending on your symptoms and personal needs. Here are our recommendations:

For general wellness or relaxation:
Use the massager once a day for 10-15 minutes. This helps improve blood circulation and relax tired feet.

For chronic pain or reduced sensitivity:
Use the massager twice a day, for example, in the morning and evening, for 15-20 minutes per session. Consistent daily use helps activate nerves and reduce pain symptoms.

Long-term maintenance:
Once your symptoms subside, you can reduce usage to a few times a week to keep your feet healthy and prevent new issues.

Note:
- Always start with a low intensity and gradually increase it to a level that feels comfortable.
- Avoid excessive use (more than 2-3 times a day), as this may unnecessarily strain your feet.

If you have any doubts about usage, for example, with medical conditions such as diabetes or severe neuropathy, we recommend consulting your doctor first.

Do you have additional questions? Feel free to contact us at info@relivex.nl; we’re happy to assist you!

Charging the foot massager is simple, and the status lights on the main module clearly indicate whether the battery is fully charged. Here’s how to check:

Charging Instructions:

1. Connect the main module to the charger
Plug the charger into a power outlet and connect it to the main module.

2. Check the lights
While charging, the blue lights on the main module will blink. When all 4 blue lights remain solid and stop blinking, the battery is fully charged.

3. Charging time
It takes approximately 2 hours to fully charge the main module.

4. Tips after charging
To ensure optimal battery performance, we recommend disconnecting the device once it is fully charged.

If you are still experiencing issues after following these steps, please contact our customer service at info@relivex.nl, and we’ll be happy to assist you further!